Q: What is the benefit of registration?
A: Setup an account today to start personalizing your shopping experience. With an account you can conveniently maintain your account information, check the status of your recent orders and much more.
Q: How to order the goods you need?
Welcome to visit our websit, you can browse the product by free.
2. Add to cart
If favorite product you are interested in, you can read the instruction and details on that page, when attending to purchase it, please click the "Add to cart" button.
3. Check out
Check out and confirm the products that you order, If you want purchase more products just click the button as "CONTINUE SHOPPING" and unnecessary to login again. You can reset what you want to order also in this page.
Q: How do I track my orders?
A: We usually delivery your package within 1-2 days after we get your payment, and give you tracking number within 1-3 days after we delivery your package.(that means, we will provide you with the tracking number within 2-4 business days after you pay for it.).Plus, you can refer "order track" page, we will renew the tracking information on time.
If shipping method is EMS, You can track it on http://www.ems.com.cn/english-main.jsp
If the shipping method is hong kong EMS,You can track it on http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Q: Where do you ship from and how many days arrive USA?
A: We ship the pills from china by EMS.Normally it need 7-15 days! We bear all losses if you can not receive it during the transportation course. We will refund total money to you!
Q: Why do you fail to pay via Credit Card?
A: We are using Ctopay online processing system which accepts the following major credit cards:
For normally, our credit card payment system (Visa Card) can accept most countries in the world. If your payment is failed, and receive a notice email contained one of following reasons:
We do not process customers in this country;
Risk denied the transaction;
Missing zip code;
Transaction declined by bank;
Invalid Credit Card number (parameter credit card number).
Please read the reason possibly, and then fix the problem and try to pay again:
1. Please pay attention to whether there is any discrepancy between the billing country and card issuing country. If there is, the transaction can be regarded as one of high risk and declined by the bank. In case you will be led to the issuing bank authentication page to select if you want to finish the VBV enrollment, please just click "no thanks" and proceed to processing. Most of card holders were led to that page and simply closely and that's why the approving rate is kind of low. Actual even you were directed to that page, you can still make progress.
2. Only one successful transaction is accepted in 24 hours from one IP, card or email. You can try on another IP and with another card and email. This is due to the bank's risk control for blocking possible fraud.
3. The customer's credit card issuing bank did not approve the transaction. This could be for lack of funds, frozen account status, invalid credit card number or expiration date, etc. Unfortunately the card issuing bank does not provide additional details regarding the reason for the decline. The customer will need to contact the card issuing bank for more information.
4. Uncompleted transaction procedure by customers if no order can be found in our system, i.e. no Ref.NO.is generated in our system that means the relevant customer has not finished the transaction flow .These transactions are stopped on the way to the payment gateway.
5. Rejection by the card issuer Reasons for the rejections: uncompleted card information entered or entered in wrong format (for example, uncompleted information about email and address, non-ISOstandard country code, wrong 3D authenification code entered); card expired; insufficient balance in card; listed card of risk (for bad transaction history, or being blacklisted by bank and so on); unaccepted zone card by the bank (creiditcards from isolated countries are not within the white list).
Transaction failure occurs due to varied causes. When it occurs the bank payment manipulation page will indicate the failure hint. If any transaction failure cause sent by the bank to the merchant, the merchant can find it in his own administration system.
Q: Can I pay by Paypal in your website?
A: Because of the bank's risk control, not every buyer can pay successfully by Credit Card. We sometimes, therefore, also accept the paypal payment, but you can not pay by paypal directly in our website, If you want to pay by paypal, please contact us firstly .